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The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.  The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
To support the Sharp Health Plan digital team with administrative and ongoing support for Sharp Health Plan digital properties, including but not limited to, sharphealthplan.com, sharphealthplan.com/CalPERS, sharpmedicareadvantage.com as well as customer portals and social channels.

Required Qualifications

• H.S. Diploma or Equivalent
• 1 Year providing digital/web and/or administrative support.

Preferred Qualifications

• Some college.
• Experience with email marketing programs, social media monitoring tools, content management systems, and Google Analytics.

Essential Functions

• Coordinates special projects
  Supports Digital Experience Team with duties in order to launch functional or content enhancement initiatives for digital properties (web, social, portal, etc.).
  Performs data entry duties, when needed to support or maintain dashboards, reports and digital content.
  Creates and updates spreadsheets and performs related tasks to project initiatives.
  Completes work on time and according to project schedules.
  Coordinates and communicates with Sharp Health Plan Digital Experience team as well as other subject matter experts proactively and as necessary.
  Assists in execution of email marketing programs for campaigns, as requested.
• Customer service
  Coordinates customer contacts from Sharp Health Plan digital channels
  Identifies and maintains accurate list of Sharp Health Plan subject matter experts who are responsible for responding to specific digital requests, questions, and comments.
  Researches questions as needed and provides accurate, timely and detailed responses.
  Forwards comments to digital channels to appropriate Sharp Health Plan subject matter experts, as appropriate. Provides timely follow-up to ensure responses are sent within two business days.
  Communicates in a professional manner aligned with Sharp behavior standards.
  Educates Sharp Health Plan experts on the standards for digital channels to respond to all inquiries within two business days.
  Uses tact, sound judgment and always maintains confidentiality.
• Data reporting
  Ongoing Measurement
  Pulls weekly and monthly data from Google Analytics for the website(s) and other monitoring tools, populating into a pre-created dashboard.
  Ad hoc measurement as necessary.
• Department effectiveness
  Organizational effectiveness
  Keeps internal clients proactively informed on progress of projects.
  Works closely with colleagues from all levels across the health plan in a team atmosphere.
  Keeps up with new trends in digital, social and user experience and constantly strive to learn and improve on the same.
  A self-starter who is able to thrive in fast-paced, deadline-oriented environments and able to work independently.
  Supports the Sharp Experience and emulate Sharp's Standards of Behavior in all business-related activities.
  Ability to execute tasks with minimal instruction and can make independent judgements.
  Shares ideas, learns from feedback, and enthusiastically supports teammates in meeting a wide range of marketing goals and priorities.
  Has an understanding of the larger digital landscape, trends. Ability to communicate the complexities of digital marketing to an audience who might not be as knowledgeable on the subject.
• Documentation and tracking
  Tracks customer requests/complaints filed through digital properties
  Forwards all customer requests/complaints to the appropriate Sharp Health Plan subject matter expert or resource for prompt issue resolution.
  Documents requests/complaints in a tracking system and tracks time to completion.
  Generates monthly reports by customer segment, volume of online transactions, and type of request/complaint.
• Updates web site content
  Updates website and portal content
  Supports digital producers and lead Project manager to help push content live in content management systems (CMS).
  Posts digital content requested across the various departments within Sharp Health Plan. Posts content within two business days of requests, or as otherwise specified.
  Stages and publishes content for review by the department leader and requestors prior to pushing live.
  Maintains regulatory requirements checklists and ensures 100% compliance across digital channels.
  Assists with the development of new content and optimize site copy and configuration as needed to enhance search engine results.

Knowledge, Skills, and Abilities

• Strong attention to detail, well organized, high level of accuracy, and adherence to deadlines.
• Escalates issues that may be obstacles to meeting projected launch dates.
• Can communicate clearly, concisely and proactively (both written and verbally) with supervisors and across the organization.
• Ability to maintain confidentiality.
• Functions very effectively and is very responsive under high volumes of work and tight deadlines.
• Strong interpersonal skills dealing with all levels of employees.
• Excellent customer service skills.
• The ability to balance, organize, and work on multiple projects simultaneously, with a commitment to quality.
• Conscientious and detail-oriented mind-set to ensure marketing output is highly accurate and reliable, yet also a pragmatic and flexible problem solver.
• Intermediate knowledge of MS Word, PowerPoint, Excel, is required.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class